Return of merchandise (RMA) and Warranty

We want you to be completely satisfied with your purchase.

Therefore, we provide a 7 day money-back satisfaction guarantee on anything you purchase from Neosmart. You can return purchases for a full refund (excl shipping). Please notify us within 7 days and ensure item is ready maximum 10 days after delivery date.

All items are covered by a 12 month warranty (unless otherwise stated) which will be honoured directly by Neosmart. All products will either be replaced/repaired/refunded depending on stock availability. Products will require evaluation by Neosmart before a warranty claim can be accepted.

Please log your return on your account, under the returns manager.

We do not reimburse your fee to ship to us, but we will pay for return shipping if the item is subject to replacement. If the item you wish to return was ordered incorrectly / is no longer required / you have changed your mind, there is a collection of fee of R99 that will be charged and this will be deducted from the refund amount once the supplier has credited us. Please note Neosmart will only cover return shipping of a faulty unit within 30 days of purchase, after which, a shipping fee (starting at R99) will be applicable to you for return of the unit.

Refunds are subject to inspection of item(s) – in some cases, items will need to be sent to supplier for evaluation and testing. This can take up to 15 working days. Once a refund has been approved, this may take 3 – 5 business days to be processed.

All returns are subject to a 15% restocking fee if item is no longer in BRAND NEW condition or if item seal/packaging has been broken.

Please re-package safely and include all original product packaging.  

All software products are unfortunately not eligible for credit or refund once purchased.

Neosmart reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way. 

Neosmart or its affiliates are not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us.

The warranty will no longer be valid, and Neosmart will not be responsible for damage or injury of any kind resulting from:

  • Electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls
  • Failure to use the product in accordance with the operating instructions and or general misuse and or abuse
  • Damage caused by a superior force (vis maior) or if the product has been infested with insects or pests
  • If the product is physically damaged after it left the store
  • If water or liquid caused the damage to the product
  • If the warranty seal is tampered with
  • Any repair or tampering by an unauthorised person or attempt to repair or tamper with the equipment, or use of parts not supplied by authorised agents, or alterations or modification to the equipment shall render the warranty null and void.
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